1. Power Dialer for Rapid Outreach
Queue and call every contact on your list with a single click, accelerating prospecting and boosting connection rates.

2. All-in-One Call Timeline
Scroll through every inbound and outbound call—complete with direction, talk time, and caller details—without leaving the CRM.

3. Instant Call Playback & Insights
Replay recordings, scan call durations, and review outcomes from one dashboard to coach teams and uncover trends faster.

4. One-Click SMS from Any Contact
Fire off text messages right inside the EngageBay contact profile—no tab-hopping, fully synced, and 100 % trackable.

5. Unified SMS Activity Stream
See every text—sent, delivered, or failed—in a single feed with status stamps and full message history for effortless follow-ups.