Integrating CRM with text messaging empowers your business to prevent anything from falling through the cracks and ensure high-level performance.
SMS logs in EngageBay show all the SMS texts exchanged with your contacts. These are especially useful for customer service agents, who refer to databases of old chats.
EngageBay's SMS logs help teams improve their performance.
With this logged information, your teams can review the number of messages or interactions and the efficiency of those conversations, then link those metrics with sales transactions to see how successful business text messaging has been for your bottom line.