EngageBay provides marketing, sales, and service automation.

Here is the list of events triggered by an action related to service automation:

On ticket status change: triggers when the status of a ticket is changed to;

On ticket priority change: triggers when a ticket priority is changed to;

On ticket assignee change: triggers when the assignee of a ticket is changed to;

Ticket created: triggers when a new ticket is created;

Ticket replied: triggers when an event is created;

Tag added: triggers when a tag is added to a ticket;

Tag removed: triggers when a tag is removed from a ticket.