EngageBay provides marketing, sales, and service automation.
Here is the list of events triggered by an action related to service automation:
On ticket status change: triggers when the status of a ticket is changed to;
On ticket priority change: triggers when a ticket priority is changed to;
On ticket assignee change: triggers when the assignee of a ticket is changed to;
Ticket created: triggers when a new ticket is created;
Ticket replied: triggers when an event is created;
Tag added: triggers when a tag is added to a ticket;
Tag removed: triggers when a tag is removed from a ticket.