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All Collections Service Module
Service Module
Articles related to Service module
20 articles in this collection
Written by Bob Smith
How to set up the service module
Setting up service module
Written by Bob Smith
Updated over 2 months ago
How to create a support group
Creating a support group
Written by Bob Smith
Updated over 2 months ago
How do I receive tickets on the service module
Receiving tickets on the service module
Written by Bob Smith
Updated over 2 months ago
How do I choose who the ticket is assigned to
Assigning Tickets
Written by Bob Smith
Updated over 2 months ago
How do I assign the ticket to another user
Assign ticket to another user
Written by Bob Smith
Updated over 2 months ago
How to change the ticket priority or type
Changing ticket priority and type
Written by Bob Smith
Updated over 2 months ago
What are Views and how it would help
About views and the steps to create views.
Written by Bob Smith
Updated over 2 months ago
How to set up automation on the service module
Setting up automation on the service module
Written by Bob Smith
Updated over 2 months ago
What would each of the triggers on service automation allow?
About each trigger on the service automation
Written by Bob Smith
Updated over 2 months ago
What is a Macro and how is it different from automation?
Difference between Macro and Automation
Written by Bob Smith
Updated over 2 months ago
How do I execute a Macro
Steps to execute a Macro
Written by Bob Smith
Updated over 2 months ago
What are canned responses
About Canned Responses
Written by Bob Smith
Updated over 2 months ago
How do I use a canned response
Steps to use a canned response
Written by Bob Smith
Updated over 2 months ago
How do I add more ticket types, statuses, and priorities
Adding more ticket types, statuses and priorities
Written by Bob Smith
Updated over 2 months ago
How do I set up my help center
Setting up help center
Written by Bob Smith
Updated over 26 days ago
How to add articles to the help center
Adding Articles to Help Center
Written by Bob Smith
Updated over 26 days ago
How do I publish the articles
Publish the articles
Written by Bob Smith
Updated over 2 months ago
What is a collection?
About Collection
Written by Bob Smith
Updated over 2 months ago
How do I customize the look and feel of the help center
Customizing the look and feel of the help center
Written by Bob Smith
Updated over 26 days ago
How do I customize the URL of the help center
Customizing the URL of the help center.
Written by Bob Smith
Updated over 26 days ago

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