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Service Module
Service Module
20 articles in this collection
Written by engagebay
How do I add more ticket types, statuses, and priorities
What are canned responses
How to add articles to the help center
How do I customize the look and feel of the help center
How do I customize the URL of the help center
How do I assign the ticket to another user
How do I choose who the ticket is assigned to
How do I execute a Macro
How do I publish the articles
How do I receive tickets on the service module
How do I use a canned response
How to change the ticket priority or type
How to create a support group
How to set up automation on the service module
How to set up the service module
How do I set up my help center
What are Views and how it would help
What is a collection?
What is a Macro and how is it different from automation?
What would each of the triggers on service automation allow?
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